Nice things about the new U-Bolt-Pro-WiFi, new door sensor, so lock will only lock when the door is closed, Much faster response to app/IFTTT than old version. It wont take you more than a few minutes to narrow down the problem. I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. Beyond those two issues, the lock is great! A new one was sent out under the warranty and less . Ultraloq U-Bolt Pro is not working correctly. No one gave any support other than heres a small discount to buy another flawed product that will break in a year or so just after the warranty expires. Your fingerprint sensor should work after a restart. Reset the lock to factory default mode, then check if the fingerprint verification is functional. The simple installation takes minutes and only four screws. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. With 6 active people living at home, it is super convenient. from If it is too deep for your door, use a hammer and chisel to make it deeper. You no longer have to wonder whether or not you locked your door. Or you can also view the webiste directly. I can try new ones, but I don't think that's what the issue is. I kept getting 'Admin login timeout' notices in the app. Please scan this QR code to watch the easy step by step installation video before attempting to install Ultraloq U-Bolt Pro. Does U-Bolt Pro work with accessories such as bolt from third party? Just reach out to the dealer, and he will address these errors for you. Ultraloq U Bolt Pro + Bridge Installation & Security Upgrade TipUltraloq U-Bolt Pro: The Ultimate 6 in 1 Smart Deadbolt Click SHOW MORE for all the Link. Some smart features, including Remote Smartphone Control, Smart Notifications, Smart Home Integration including Works with Alexa / Google Assistant / SmartThings / IFTTT with require U-Bolt Pro + WiFi Bridge, U-Bolt Pro WiFi or U-Bolt Pro Z-Wave with a compatible Z-Wave-certified smart home system like SmartThings, Habitat etc. My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. Leave your problems and we will reply to you soon! Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. The Best Smart Locks. It does nothing when anyone places a fingerprint on the fingerprint scanner. Ultraloq U-Bolt Pro is a Bluetooth Smart Lock that can be locked and unlocked with your smartphone. Works with Alexa and Google Assistant for voice control and even IFTTT. Tried replacing batteries. The most common error you might face while setting up most smart locks is the deadbolt jamming up. Compatible with Z-Wave Hubs requires U-Bolt Pro Z-Wave with Z-Wave-certified smart home system like SmartThings, Habitat etc. Furthermore, clean your finger if it is not working and try again. Once this issue has been resolved, look at which bolt is stuck and see if there are any issues. Much faster response to app/IFTTT than old version. Gatoff September 11, 2022, 6:29pm 10. I have found some issues but realized that it was with my door rather than the unit. Author: Michael Brown, Executive Editor But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. I'd give the Ultraloq U-Bolt Pro an A- rating. Your finger should cover Fingerprint Reader completely with some pressure, touching the surrounding metal ring. Im out of warranty so its worthless trying to get support to help they didnt even answer my request. Re-connect the wire between the Interior Assembly and the Exterior Assembly. Remove. Low battery notication via smartphone app. What components does the Ultraloq U-Bolt Pro lock include? Make sure that the device is not in direct sunlight for the whole day. You can see a Log of whos entered and exactly when they did Verify that there is power to the lock. Try cleaning off the scanner with a soft cloth or spray, then try again. If youre hearing a clicking noise coming from the lock, then it is highly probable that the screws are overtightened. Exterior and interior part Compatible with US standard doors. The Best Smart Lock Deals This Week*. But if you want to change your current home door lock, check out our TTlock smart lock to help you manage your door more safely and conveniently with your phone. Step 2. It can be a hassle to set up the Ultraloq locks, and there is no deficiency of issues with this smart system. Just check the tight connection of the unit with the door frame. Im having exactly this same issue, and my lock is practically new! 1. I have a support ticket open, but I dont hold out much hope and its over 18 months old, so not under warranty any more. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. Protect your home with this U-Bolt Pro 6-in-1 Bluetooth Enabled Fingerprint Smart Deadbolt. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. All you have to do is to check the network band, range, and interferences. Temporary User has limited access within specific time range. The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. Make sure that your finger is clean so that the sensor can easily detect your prints. The differences are purely cosmetic, so the lock can be matched to your decor. The Bottom Line. Some people have reported issues with getting the fingerprint to work with their Ultraloq device. I use the auto-lock function and it works as advertised. It supports fingerprint and Bluetooth. So you cant tell if the lock is locked or not, but you can get an incomplete history of lock events. Lever. 1 put of 10 times is it successful. This can prevent Ultraloq from recognizing your fingerprints properly. It is recommended to use U-tec App to program your lock. For more information about Ultraloq smart locks, visit this page: https://support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock-. Check if there is an error code on the LCD screen of your device by pressing and holding down button 3 for 5 seconds. By using u-tec.com, you accept our use of cookies. Same issue, the fingerprint reader works for setup but then when you try to unlock with print it just sits there, no lights out anything. Make sure the lock is in Factory Default Mode. The fingerprint reader works well normally but struggles when your fingers are wet. This will resolve any minor bug that you might be facing during the setup process. Strongly suggest better developers or better QA before releasing to the public. You will receive an email once it's back in stock! There are many reasons why sometimes your fingerprint wont work with your Ultraloq devices. This is one of the main reasons why your deadbolt is jamming up. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in . Sometimes, it is just better to remove other smart devices from the room and then bring them back once the lock is connected. Step 4. I have the Pro WIFI unit - installed in May, 2022. If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Used to insert the key to unlock in emergency situations.Micro USB (5V) If none of these works, or if you have any questions, dont hesitate to get in touch with the ShineACS Locks for more help. There will be low battery alert on the lock and App when battery is low. Limited by date and hour. 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. How can I unlock U-Bolt Pro if battery runs out? Used to reset the lock to Factory Default settings. DON'T WANT TO USE THE APP? You can grant visitors temporary codes or Ekeys for scheduled access. Beyond those two issues, the lock is great! Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 Step 2. Very good lock/app initially. Mine just started doing the same thing two days ago, luckily I had my key. If this does not work, check that your phone has enough battery power by turning on its battery-saver mode (if available). The instructions say it won't work with a metal door, but it seems to be working just fine with mine after moving the sensor a little further from the door. He will make it effortless to get ahead of all these issues. I have to instead rely on using my fingerprint. There was an error signing up for restock notifications. The lock supports up to 16-digit Vague Code. It recognizes the fingerprint around 0.5 seconds. Ive also have just started seeing the same issue. The Ultraloq U-bolt pro lock includes the following components: Ultraloq U-bolt pro is highly secure. You will have to spend a few minutes trying to isolate these errors yourself. Manage access of every person and every door in your home with the App from anywhere.1, No more wondering if your door is locked and closed. LED Indicator Turns red when door is unlocked. Air; Compare all smart locks Accessories. Check the battery. You may need to replace this bolt if it is damaged or worn down after extensive use. I use IFTTT to integrate the lock with my Openhap set up. Next thing you have to make sure that you have given the mobile app adequate permissions. Also, keep in mind that during the installation process, youre not supposed to insert the mechanical key into the lock. Please go to www.u-tec.com/myutec.html or login U-tec App via another smartphone to change your U-tec Account password. Several options to unlock, but not all work great. Install and test the lock with the door open to avoid being locked out. Adjust the lock orientation via U-tec App. No error, no feedback at all. The only real problem is that the U-Tec IFTTT applets are not great. Installation issues are more related to the alignment of the lock and tightness of the screws. Memory of the fingerprint reader can store up to 120 fingerprints. hole, 18 months electronic warranty and lifetime mechanical warranty. Two-Layer protection usingsecure 128-bit AESand a Dynamic Keythat will keep you and your data safe. Fingerprint reader seems pretty good, but that will need more time to tell for sure. Wondering if you found a solution. I bought mine last year Jan so yeah out of warranty as well. I have to instead rely on using my fingerprint. I also power cycled and reset it. Without ability to link can't access mandatory field . Insert the key and rotate to unlock, just like any lock. . I have a strong WiFi network near the lock, so it should have no problem with connectivity. 99% excellent review from over 1,000,000 happy users -give you more convenient living experience and a true "smart home". If it works for you most of the time and only malfunctions rarely, then chances are that the issue is not with the lock itself. Battery level shows as "medium" and were replaced fairly recently. notification when someone opens your door. Just installed a brand new U-Bolt-Pro-WiFi smart lock. Ultraloq is sub-brand of U-tec Group Inc. Download U-tec Ultraloq U-Bolt Pro Manual. Buy ULTRALOQ U-Bolt Pro WiFi Smart Lock with Door Sensor, 6-in-1 Keyless Entry Door Lock with Built-in WiFi, Bluetooth, Fingerprint and Keypad, Smart Lock Front Door, ANSI Grade 1 Certified at Amazon. It Unlocks When You Approach Your Door. Owner has all privileges. I believe the 30% of discount its no the solution. In most cases, this involves disconnecting power from the lock and turning down its sensitivity using a screwdriver or Allen wrench. Can always be used within the range set and auto These errors can almost always be fixed by a quick reset. 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