9.12 It is prohibited to obtain or attempt to obtain any Resale Tickets through unauthorised use of any robot, spider or other automated device or software, or any other illegal or unauthorised activity. To prevent the bus drivers from starting a search party for you when you change reservations, please note that there's a minor fee applied to modified booking: $3.00 for trade-ins more than 24 hours from departure. 14.1 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner): (a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Partner; (b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partners negligence); or. Its always best to check with Ticketmaster or the event organizer directly to confirm whether ticket exchanges are allowed or not. Are you looking to exchange your tickets for a better seat or want to exchange the seats for any different date if concert is scheduled on multiple dates? (j) You will require an Adyen MarketPay account in order to receive payment for any Resale Tickets you sell and therefore agree to be bound by. 5.11 You may use buyers personal data strictly for the purpose of fulfilment of Resale Tickets only and for no other purpose whatsoever. please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. Can I exchange my tickets for a different quantity, or for tickets to another date or event? However, we will try to assist with resolving any such disputes; please see clause 15 for further details. Plus, you can print a receipt, print your Print-at-Home tickets, customize your alerts, and more! Always be 100% sure to select the correct date before you buy! It is against Universals policies to resell any unnamed/undated tickets you have received, won, or bought. 9.6 For some events we may offer the ability for you to purchase Missed Event Insurance in relation to your Resale Tickets, from our third party provider. (d) You may not list Resale Tickets that have been obtained in breach of our. 5.9 If you dispatch any incorrect Resale Tickets in error, you must contact us immediately via our, (a) we may be unable to deal with mistakes or errors notified to us later than five business days after the date of dispatch (or earlier, depending on the circumstances); and. 15.9 Please note that we do not tolerate aggressive or abusive behaviour towards our staff or representatives, or unreasonable demands or persistence being used (including any threat, abuse or harassment towards our staff or representatives in any form or any media). Discounted passes are usually regular, dated tickets (offered at a lower rate) and are subject to the standard change rules. 9 stk. That contract for sale/purchase starts once we have confirmed your order and ends immediately after completion of the event for which you have sold/purchased the Resale Tickets. You are eligible for a ticket exchange if: Your order/confirmation number is formatted as 12-2345/FLO; Go to solution change ticket to another date I have Hamilton tickets for September that were origanally for April 2020. 9.17 All Resale Tickets purchased via the Ticket Exchange are final; you do not have a general right to cancel, and no refunds or exchanges will be given except where expressly set out in this Ticket Exchange Policy. Keep in mind that when you sell your tickets, you will need to wait for the payment to be processed before the tickets are transferred to the new buyer. (b) where applicable, you hereby grant us permission to provide your full original order details (including the last four digits of the payment card that was used to pay for the Primary Tickets) to the buyer and/or the event or venue box office in order to assist with fulfilment. (c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of this Ticket Exchange Policy and/or any other applicable terms and conditions and/or any applicable laws or regulations. This will be the same price you paid, or less if you wish. If you become aware or suspect that anyone knows your user name and/or password, you should promptly contact us. Select the tickets you want to change and touch "Continue." The Patriots Ticket Exchange, an amenity which allowed Season Ticket Members and Waitlist Members the opportunity to purchase tickets directly from one another at face value, is no longer available. Ticketmaster offers the unique concept of Fan Guarantee. 15.4 We may need to contact one or more Event Partners for more information before responding to your query or complaint. Ticketmasters fan-to-fan exchange program is an option for some events, but it is not always available. A full-service national event ticket marketplace. How Can I Get Cheap Universal Express Passes? 3.4 When you sell or purchase a Resale Ticket using the Ticket Exchange, you enter into separate contract directly with the buyer or seller (as applicable) of the relevant Resale Tickets as the Resale Tickets are owned by the seller and not us, and purchased by the buyer from the seller through the Ticket Exchange. Yes You can check the status of your order anytime by visiting your My Ticketmaster account. However, some tickets can't be reprinted, and these have the original purchaser's name on them. Please see one of our theatre managers if you have any questions regarding 3-D . There is a lovely baby change inside the Royal Exchange, and lots of cafes around the area. Universal Studios tickets are non-transferrable. We believe bragging rights are in order. (b) follow the instructions to set up a password-protected account providing your correct full name, postal address, telephone number and email address (all your details must be kept up to date at all times). However, some places in Orlando openly advertise that they buy unused tickets, putting the legality of the whole operation in question. Similarly, the Ticketmaster Fan Guarantee program also does not cover exchanging tickets for another event. 2. Further information on how we use your personal data can be found in our. Then how do I transfer my ticket to another friend if I am unable to attend due to work schedule the next couple months? Universal is super strict about their tickets, so I wouldnt recommend trying to push your luck. Unfortunately, no. 9.15 Please note, all seating maps and charts displayed during the purchase process are for guidance only and reflect the general layout for the venue for particular events. None of us can go on the new date in September. 7.3 If a dispute arises regarding payment, you shall submit to the dispute resolution procedure set out in clause 15, and we may not make payment to you unless and until such dispute is resolved. 16.8 This Ticket Exchange Policy shall be governed by and construed in all respects in accordance with English law and both you and we agree to submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of or in connection with this Ticket Exchange Policy. 10.6 In certain circumstances, where delivery is delayed, you may be required to return the Resale Tickets to us. 5.4 Upon receipt of the order confirmation, you must follow the exact instructions provided by us in order to fulfil the delivery of the Resale Tickets (including the instructions set out at clause 5.5 when dispatching physical tickets as opposed to e-tickets). In particular, please ensure that you provide us with a valid email address as this is our preferred method of contacting you. However, Universal encourages visitors to contact the Guest Services team to discuss their options if something comes up before their trip. Universal makes it easy for guests to modify their tickets by adding it as a feature on their official app. Pink dots indicate Fan-to-Fan Resale tickets, which cant be purchased via an exchange. If you have booked the incorrect time, date, venue, seating or event in error, please be advised that refunds and exchanges are generally only available where an event has been cancelled or rescheduled or where Australian Consumer Law applies. If you contact Universal and cant change your reservation, its probably because your ticket is invalid. We may be able to help with an exchange if the event is at least 24 hours away (though for some events we may need 48- or 72-hours' notice). 2a, tickets cannot be exchanged or refunded and are not included within the right to annul. (b) any incorrect physical Resale Tickets dispatched less than five business days prior to the relevant event are at risk of not being returned to you in sufficient time for the buyer to be able to be sent correct physical Resale Tickets. If they already have an account, be sure to use the email address associated with their Ticketmaster account, so it's even easier for them to accept their tickets. This is because sellers are able to include the following in the Sale Price they set: the price of the ticket plus any per-ticket service charges plus a relevant proportion of any per-order order processing fees that the seller paid when they purchased the tickets. 9.13 To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. 12.1 The terms "including", "include", "in particular", "e.g." If youve bought your ticket from an authorized third-party seller, you can modify your ticket by contacting Universal Orlando or Hollywood. It is your responsibility to ascertain whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event. If you no longer can attend then you can either give/sell the tickets to a friend or sell the tickets on Stubhub. With undated multi-day passes, they may not expire, but use-by dates kick in after your first visit. Extraordinary circumstances. Log into your account and select from the list of 'Upcoming Events'. Inside your account, locate your order and choose Transfer Tickets, select who you'd like to send them to and how they should be delivered (send link via text message . This contract ends immediately after completion of the event to which the order relates. 7.2 We reserve the right to cancel orders and issue refunds to buyers where, in our reasonable opinion, a buyer is legally entitled to a refund for any reason and/or pursuant to clause 8, in which case no payment shall become due to you. Open the SeatGeek app. Select CANCEL TRANSFER. We reserve the right to take such action we deem reasonably necessary in the circumstances to address any such behaviour towards our staff or representatives. 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